All of us here at Sony Online Entertainment would like to wish you a magical holiday season and happy celebrations for this time of year.
Please be aware that SOE will have limited Customer Support available on
Friday, December 25th (Christmas Day), so that our staff may spend time with their families. We recommend using the ticket system at
https://help.soe.com.
Thanks for a wonderful year, and we look forward to more gaming adventures with you in 2015!
Happy Holidays!
Source: Official News and Announcements